Customer Care Hub
Complaints
How we handle complaints
If you are unhappy with any part of our service, installation, workmanship, communication or aftercare, please contact us using the form below.
Once received, your complaint will be logged, acknowledged, reviewed and assigned to the correct person. We will investigate the details and contact you with our response or the next steps.
Where a complaint relates to an MCS installation, we may review the design, installation, commissioning and handover records as part of our investigation. We are committed to resolving complaints fairly and promptly. If you are dissatisfied with our final response, or if we have been unable to resolve your complaint to your satisfaction, you may escalate the matter to MCS for further guidance. MCS can provide information about the complaints process and the options available to consumers under the MCS Scheme. You can contact MCS using these details:
Email: mcshelpdesk@mcscertified.com
Telephone: 0333 103 8130
Call: 07811 467645
Email:admin@lincolnheatpumps.co.uk
Complaint form
Warranty and installation support
We can help with manufacturer warranty queries, installation support and advice for existing customers.
Manufacturer warranties
Boilers, heat pumps, cylinders, controls and air conditioning systems are usually covered by manufacturer warranties. Warranty terms vary by product and manufacturer.
Installation support
If you believe there is an issue relating to our workmanship, submit a support request and we will investigate it.
Existing customers
If you are an existing customer and the enquiry relates to previous work, please provide all the information.